How do I activate my SYNC Connected Navigation trial?

To set up your SYNC®* 4 Connected Navigation** trial, download the Lincoln app and activate your vehicle's modem with the instructions below.

Notes:

  • Connected Navigation is only available for Lincoln vehicles equipped with SYNC 4.
  • You will be automatically enrolled in the Connected Navigation trial once the modem is activated.
  • The Connected Navigation trial starts on the vehicle's warranty start date, not the date the modem is activated.

Identifying Your Lincoln's SYNC Generation

Select a resource in the table below to help you identify your vehicle's SYNC generation.

ResourcesInstructions
The SYNC and Navigation Updates page

Either:

  • Enter your Vehicle Identification Number (VIN) and select Check for update.
  • Log in with your Lincoln credentials, choose a vehicle from your garage, and select Check for updates.

Your SYNC generation will appear on the right side of the page.

The SYNC Visual Reference GuideSelect the link to view example images of SYNC generations that Lincoln has offered.

Activating Your Connected Navigation Trial

To set up your Connected Navigation trial:

  1. Download the Lincoln app on the App Store® or Google Play™.

    Apple Store icon linking to the Apple Store websiteGoogle Play icon linking to the Google Play website
  2. Log in to the Lincoln app using your existing Lincoln Owner Account username and password or create an account.

    Note: If you are experiencing issues logging into your account, refer to the Reset Account Password topic.
     
  3. Add your vehicle to your profile.
  4. Activate your vehicle's modem.

Your Connected Navigation trial should now be activated. 

If you are experiencing issues, contact the Customer Relationship Center at 1-800-387-9333 or select Chat Now on the Contact Us page of lincolncanada.com.

Additional Information

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.

**Connected Navigation and Connected Built-In Navigation services require SYNC 4 and vehicle modem (optional on select vehicles), complimentary connected service, and the Lincoln Way® App (see Lincoln Way terms for details). Eligible vehicles receive a complimentary trial of navigation services that begins on the new vehicle warranty start date. Customers must unlock the navigation service trial by activating the eligible vehicle with a Lincoln Way App member account. If not subscribed by the end of the complimentary period, the connected navigation service will terminate, and the system will revert to embedded offline navigation. Connected service and features depend on compatible cellular network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent the operation of connected features. The Lincoln Way App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

The Lincoln app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

App Store is a service mark of Apple Inc.

Google Play is a trademark of Google Inc.

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